Refund and Returns Policy

Last updated: October 2025

At Premier Boat Rentals, we strive to provide all our guests with a safe, enjoyable, and memorable experience on the water. Because our services are time-based charters and reservations, traditional product “returns” do not apply. Instead, this policy outlines our refund and cancellation terms to ensure transparency and fairness for all customers.

1. General Policy

All bookings with Premier Boat Rentals are considered confirmed once payment or deposit has been received. Our boats and crew are scheduled exclusively for your charter time, meaning cancellations impact other guests’ ability to reserve.

As such, we operate under the following refund and cancellation conditions:

2. Cancellation Policy

  • Cancellations Made 7 or More Days Before Charter: Guests who cancel their booking at least seven (7) days prior to their scheduled rental are eligible for a full refund, minus any processing fees charged by payment providers (if applicable).
  • Cancellations Made 3–6 Days Before Charter: Guests who cancel between three (3) and six (6) days prior to their scheduled rental will receive a 50% refund of the total booking amount.
  • Cancellations Made Within 72 Hours (3 Days) of Charter: Bookings canceled within 72 hours of the scheduled rental time are non-refundable.

3. Weather-Related Cancellations

Your safety is our top priority. If unsafe weather conditions (such as heavy rain, high winds, or thunderstorms) prevent your charter from operating, the following options will be provided:

  • Option 1: Reschedule your booking for another available date/time at no extra charge.
  • Option 2: Receive a full refund if rescheduling is not possible.

Weather determinations are made solely by the Premier Boat Rentals operations team, based on marine forecasts and local advisories.

4. Late Arrivals and No-Shows

Guests who arrive more than 30 minutes late for their scheduled charter without prior notice may forfeit their rental without a refund.

“No-shows” (failure to appear on the day of the booking) are non-refundable.

5. Damage, Misuse, and Cleaning Fees

Guests are responsible for any damage caused to the vessel, equipment, or property during their rental period, excluding normal wear and tear.

Premier Boat Rentals reserves the right to:

  • Charge the card on file for verified damages.
  • Withhold a portion of the deposit (if applicable) for cleaning or repair costs.

6. Operator Cancellations

In rare cases, Premier Boat Rentals may need to cancel or reschedule a charter due to mechanical issues, crew availability, or unforeseen circumstances. If this occurs, guests will receive:

  • A full refund, or
  • The option to reschedule for another available time.

We will make every effort to notify guests as early as possible in such cases.

7. Refund Processing Time

Approved refunds are typically processed within 5–10 business days to the original form of payment. Processing times may vary depending on your bank or payment provider.

8. Contact Us

If you have any questions or need to request a refund, please contact our team directly:

📞 Phone: (516) 317-9966
📧 Email: premierboatrentals@gmail.com
🌐 Website: https://premierboatrentals.com

We’re here to help ensure you have the best possible experience with Premier Boat Rentals.